Return & Refund Policy

At Zouqvia, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not match your order, please contact us so our team can review the issue and assist you.

Eligibility for Returns

A return or replacement may be considered in the following situations:

  • You received a damaged or defective product.
  • You received the wrong product or an incorrect item.
  • The product you received is significantly different from the product description or your order.

To help us resolve the issue quickly, please contact us as soon as possible after receiving your order.

Items That Cannot Be Returned

Products may not be eligible for return or replacement if they have been used, damaged after delivery, altered, or are returned without the original packaging where the packaging is required.

Certain products may also be non-returnable for hygiene, safety, or other practical reasons.

How to Request a Return or Replacement

To request a return or replacement, please contact the Zouqvia team through our Contact Us page.

Please provide:

  • Your order number
  • Your name and contact details
  • Details of the issue
  • Clear photos or videos of the product, if applicable

Our team will review your request and let you know the next steps.

Refunds

If your refund request is approved, the refund will be processed according to the payment method used for your order.

The time required for a refund to reach you may vary depending on your payment provider or bank.

Replacement

Where appropriate, Zouqvia may offer a replacement instead of a refund. Replacement availability depends on product availability and the circumstances of the request.

Return Shipping

If the return is due to a damaged, defective, or incorrect item received from Zouqvia, we will review the situation and provide instructions regarding the return process.

For other return requests, return shipping arrangements may depend on the circumstances and product involved.

Important Information

Please inspect your order when you receive it. If there is a problem with your order, contact us promptly so that we can investigate and provide the appropriate solution.

Zouqvia reserves the right to review each return or refund request individually and determine whether it meets the requirements of this policy.

Need Help?

If you have questions about a return, replacement, or refund, please contact us through our Contact Us page and include your order number so our team can assist you.