Welcome to Zouqvia. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

Zouqvia is an online shopping store serving customers across Pakistan. We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice.

By using our website, you agree to be bound by the terms applicable at the time of your visit or purchase.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, or other details may vary slightly from the images shown on the website due to photography, screen settings, manufacturer changes, or other factors.

We reserve the right to correct errors, update product information, or change product availability at any time.

3. Prices and Payment

All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

The total amount payable for your order, including applicable delivery charges, will be shown during checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, cancel, or refuse an order in certain circumstances, including product availability, incorrect pricing or product information, suspected fraudulent activity, or other issues that may prevent us from fulfilling the order.

Please ensure that the name, phone number, and delivery address provided during checkout are accurate.

5. Delivery

Zouqvia delivers orders across Pakistan.

Our standard delivery charge is Rs. 250 for deliveries within Pakistan.

Estimated delivery times are generally 3–7 working days, although actual delivery times may vary depending on the destination, courier service, public holidays, weather, and other circumstances beyond our control.

Zouqvia is not responsible for delays caused by courier companies or circumstances outside our reasonable control.

6. Order Cancellation

If you need to cancel or change an order, please contact us as soon as possible.

We will try to accommodate your request if the order has not already been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

7. Returns and Refunds

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Customers should contact us as soon as possible if they receive a damaged, defective, incorrect, or otherwise eligible product.

Please provide your order number and any relevant information or photos when contacting us about a return or refund.

8. Website Use

You agree to use the Zouqvia website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Submit false or misleading information.
  • Copy, reproduce, or misuse website content without permission.

9. Intellectual Property

Unless otherwise stated, the content on the Zouqvia website, including text, images, graphics, logos, designs, and other materials, is owned by or used with permission by Zouqvia.

You may not reproduce, distribute, modify, or commercially use our website content without prior written permission.

10. Account Information

If you create an account on our website, you are responsible for keeping your account information accurate and maintaining the confidentiality of your login details.

You are responsible for activities carried out through your account.

Please contact us immediately if you believe your account information has been accessed or used without your permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, hosting providers, or other service providers.

These third parties may have their own terms and policies, and their services may be subject to those terms.

12. Limitation of Liability

Zouqvia makes reasonable efforts to keep the website available and the information accurate. However, we do not guarantee that the website will always be available, error-free, or free from interruptions.

To the extent permitted by applicable law, Zouqvia will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

13. Privacy

Your use of our website may involve the collection and processing of personal information required to process orders and provide our services.

Please refer to our Privacy Policy for information about how we handle customer information.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website, policies, or legal requirements.

Any updated version will be posted on this page. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Zouqvia

Address:
Post Office Khas, Mianwal Ranjha, Mandi Bahauddin, Pakistan

Email:
zouqvia@gmail.com

WhatsApp / Phone:
0302 1509766